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Frequently Asked Questions

Find answers to common questions about Qurbani, Aqiqah, and our services

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General

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Frequently Asked Questions

General

What is AdahiHub and what services do you offer?

How do I know my sacrifice is Shariah compliant?

Which countries do you serve?

Do you provide photo proof of the sacrifice?

Can I dedicate my sacrifice to someone?

Ordering

How do I place an order for a sacrifice?

Can I order multiple sacrifices in one transaction?

What information do I need to provide when ordering?

Can I modify or cancel my order after placing it?

Do you offer group ordering for organizations?

Payments

What payment methods do you accept?

Are there any hidden fees or charges?

Is my payment information secure?

Can I get a receipt or invoice for my donation?

Do you offer payment plans or installments?

Shariah Compliance

Who oversees the Shariah compliance of the sacrifices?

What are the requirements for a valid Udhiyah?

Can I perform Udhiyah on behalf of deceased family members?

What is the difference between Udhiyah and Aqiqah?

Are your animals healthy and meet Islamic standards?

Sacrifice Types

What's the difference between a sheep and cow share?

How many people can share a full cow sacrifice?

What animals do you use for Aqiqah?

Can I specify the type or breed of animal?

What if I want to perform multiple types of sacrifice?

Countries

Why do you serve these specific countries?

How do you select your local partners in each country?

Can I choose a specific region within a country?

What is the situation in each country you serve?

How do you ensure animals reach the most needy families?

Tracking

How can I track my sacrifice order?

When will I receive photo documentation?

What if I don't receive documentation within 72 hours?

Can I see where exactly my sacrifice was distributed?

How do I know my sacrifice reached the intended recipients?

Refunds

What is your refund policy?

How long does it take to process a refund?

Can I get a refund if I'm not satisfied with the service?

What if there's an issue with my sacrifice?

Can I transfer my order to someone else instead of getting a refund?

Account

Do I need to create an account to place an order?

How do I reset my account password?

Can I update my contact information?

How do I view my past sacrifice orders?

Is my personal information secure?

Partners

Who are your local partners?

How do you ensure partner quality and reliability?

Do your partners have Islamic qualifications?

Can I contact your local partners directly?

How do you handle issues with local partners?

Technical

Is your website mobile-friendly?

What browsers do you support?

I'm having trouble placing an order. What should I do?

How do I enable notifications for order updates?

Can I use the website in different languages?

Ramadan

Can I book Udhiyah during Ramadan for Eid al-Adha?

Do you offer special Ramadan giving campaigns?

Can I perform Sadaqah sacrifice during Ramadan?

What's the difference between Ramadan charity and Udhiyah?

Do you accept Zakat payments?

Browse by Topic

General

Ordering

Payments

Shariah Compliance

Sacrifice Types

Countries